I ordered tickets from Travelocity on 9/10/10 ($530.15). I was suppose to receive from FedEx (which an unknown person signed for, I never saw nor received package and Travelocity is saying they can't do anything without the tickets). I paid out of pocket for all travel expenses for my entire trip beginning 10/1/10 ($572.04).
During my departure flight, to begin my trip to a very good friends wedding, I called the "Customer Care Agent" and explained my situation. (Apparently they don't reserve Etickets or use the internet to update the airline of your reserved seats) I was told to pay for everything and fax the receipts on Monday 10/4/10 (this has been done). So now I am out of $530.15, which i originally spent for tickets plus $572.04 accrued from the trip out of my own pocket. No one at Travelocity seems to have any sympathy for what has happened.
Returning, I ended up driving 10 hours home because it would have been $1400.00 to fly. Instead, I payed $164.52 for a rental car, and $66.72 in fuel. Not once has Travelocity acknowledged this expense. They keep telling me "without the original plane tickets, the refund process can not begin for 90 days with the airline." I understand the 90 days thing, and I don't need Travelocity to do THAT for me. If I was to go the route of having the airline refund me, I don't need Travelocity to help. They would be a non-factor in that anyway.
As I am currently struggling to get back any money, I feel, as a customer, Travelocity is trying to refund as little as possible, if anything at all. I feel left to "fend" for myself and "figure" out on my own traveling with no help from Travelocity. It has taken talking to two different INDIA outsourced supervisors before I started getting acknowledgment for what has happened to me. I have now contact the Executive Offices and VP Mr. Quigley and Mr. Rodriguez. Theu requested a week to investigate and get back to me. They were suppose to call me Friday.....I had to call them back today 10/25/10 (Monday). No one was at their desk.
This has been the worst display of customer service I have seen from any body, any business, any time. I want to be refunded the expenses out of pocket and the money spent prior to this huge ordeal.