TravelUp Terrible Customer Service Coral Gables FL
I have seen many reviews regarding Travel-Up. The good reviews mostly come from customers who are lucky enough to have nothing to go wrong. The bad reviews seem to center around trying to obtain any sort of refund. I now know why. I had a hotel reservation scheduled for 11/24/2021. Travel-Up charged my card for $634.67.
A family emergency forced me to cancel on 11/23/2021. Both Travel-Up and the hotel were personally notified by me of the cancellation. Now almost 2 months later I am still receiving lame excuses such as "we are having difficulty with our supplier" and have received NOTHING as a refund. Their customer service is among the worst I have ever encountered. Do yourself a favor and do not book any travel with this company.
UPDATE 3/18/2022
After promising a refund the company has continued to not honor their promises, but rather provide one lame excuse after another. In my opinion, this company is a scam run by liars and cheaters. Under no circumstances should you trust or do any business with TravelUp.