Complaint Review: Treadquarters

   I had my wife take our 2010 Volkswagen Jetta TDi into this shop for an inspection this morning.  She called me to tell me that they said the windshield wipers were not working and that they can put the car on their scanner which is normally $117.00 but would be real nice and only charge her 1/2 ($58.50).

   I told my wife no...I'm not paying sixty bucks plus parts for a fuse.  I told her to ask them how much for a fuse?  $20.00.  NO!  I'm not paying $20.00 for a $2.00 part that takes 1.5 minutes start to finish to install.  I get on the phone with the guy behind the desk.  He starts trying to explain to me that they need to run a scan on it to find out if it's only a fuse or some other problem.  I tell him hell no, just slap a rejection sticker on the car, I'll put the $2.00 fuse in it and I'll bring it back.   He says okay.
 

    So, the manager who had gotten on my wife's phone with me gets incensed when I Tell him he's trying to rip women off.  He hangs up.
 

   My wife calls me back, tells me she'll talk to them.  sure.  I'm on the way.
 

   She calls me back.  They said that they were really concerned for her safety that this may be a problem if they don't scan it.  I tell her bullsh*t.  They want you to think the car has a faulty something or another so you'll pay them.  tell them no, I'll be there.

 I get there and  I tell them take my car out of the shop.  They tell me it "takes time to input the information to state police signifying a rejection".  I tell them slap the rejection on the car, I'll get the fuse.  "It takes time...."  "Get me my ****** car".
  

   The manager scoots out to the shop with his "scanner/reader" (good thing he did not plug it in, he'd be getting his stitches right now)  

   Low and behold, the wipers are working.  I tell the manager "hey!  A miracle just occurred".  "the wipers now work!!"  Praise God".  

   He tells me get off property and I tell him give me my car.   He and the mechanic are saying it's a bad relay....really???  A bad relay?? Either relays work or they don't.  Not sort of work.  That's like saying a blinker relay only works half the time, the other half it's broken.

    They tried to scam my wife out of $60.00 bucks to "read" what may or may not be wrong.  It's a relay switch they say.  Really???!!  Either a relay switch works or it does not.  Eitehr way about it...now it works.  Wipers working just fine.  I have a rejection page AND a pass page timed 7 minutes apart.

    I'd highly advise you to think about shopping elsewhere.  Scammers.