Trend Micro DRI Trend Micro Charged my card twice without authorization and are impossible to reach to correct it! Cupertino, California
Trend Micro contacted me via an old email address to let me know they charged my card for an automatic year renewal. I tried to cancel it. I have since been billed TWICE now for this same product which I've never used and have no plans to use.
I have tried to contact them a multitude of ways including emailing, calling and using their website chat to no avail. I get absolutely NO response. I plan to make a lot of noise until they fix the situation. They've ripped me off for $144. I also plan to contact my bank to see if their actions are considered fraudulent.
This is ridiculous!
1 Updates & Rebuttals
Tagurit
USAHere is how to deal with Trend Micro
#2Consumer Suggestion
Tue, March 06, 2012
Same thing happened to me. They work with a third party internet services which is why it is impossible to reach them. Here is what you do.
1. Dispute it on your credit card - you didn't receive or use the merchandise so you are entitled to your money back.
2. Write a complaint letter to their US HQ. They are a Japanese company but their USA HQ address and info is listed below.
10101 N De Anza Blvd Fl 4
Cupertino, CA 95014-2264,
Phone: +1-408-257-1500
Fax: +1-408-257-2003