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  • Report:  #1376273

Complaint Review: Tresor Rare Hanalei HI

Tresor Rare Hanalei, HI UNETHICAL SALES PRACTICES?DID NOT DISCLOSE RETURN POLICY Hanalei Hawaii

  • Reported By:
    Anonymous — Vancouver Washington USA
  • Submitted:
    Wed, May 31, 2017
  • Updated:
    Wed, May 31, 2017
  • Tresor Rare Hanalei, HI
    5-5190 Kuhio Highway D1
    Hanalei, Hawaii
    USA
  • Phone:
    808-378-4143
  • Category:

In April 2017 I took my daughter to Hawaii.  One of our stops was Hanalei (4/4/2017) on the island of Kaui. We stopped at a small outdoor shopping center. We began walking around.   My daughter began talking to a young woman outside a store and she then accompaned the young lady inside. I was on the phone so did not go in to the store with her.  

I began looking for my daughter and poked my head in the store and before I know it I was strong armed to have an eye cream applied.  I was given a glass of wine and then the young lady asked a gentlemen collegue of hers to look at me face.  More wine followed and before I knew it I had charged about $6000.00 on my credit card but lucky for me I was told theywere giving me a huge discount. 

The said they would ship the products to me on the mainland.  We left the store with no products in hand.  An hour after leaving the store I came to my senses and called the store and asked him to cancel my order.  He said he was unable to do this because it was a promotional sale.  I told him he did not discslose this and we got into a rather heated convesation. I told him not to ship the products.

The next day I texted him again and told him to cancel the order.  We left Hawaii two days later.  I received an email from UPS on 4/10/17 sayng my parcel from them had been shipped.  I called UPS and the shipment was intercepted and sent back.  

I filed a dispute with my credit card company but I fear I will be responsible for the charges.  My husband called the store and posed as a potential customer and was offerred huge disccounts on items.  That is their game - products are always discounted so they can invoke a no returns policy on discouned or promotional items. They do not disclose this no returns policy.

 

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