Complaint Review: Tresor-Rare Palazzo

I was in Las Vegas for 2 days to meet up with the family as we were all heading for Palm Springs to be at our niece’s wedding. On September 17, 2017, while strolling around The Mirage, we somehow got to the Palazzo area and I was enticed to enter the store for an eye demo to treat my eye bags. The female sales associate was very nice and after demonstrating two products, I agreed to purchase them so I can use it during the week that I will be in Palm Springs for the wedding festivities.

Then a male sales associate, Giovanni came over while I was waiting for my charge slip, and started applying a product he stated was for the treatment of the neck. He then made this huge misrepresentation – that he would double the neck product he demonstrated so instead of just the 2 year supply, I will be getting a 4 year supply of the treatment. Then another misrepresentation by Giovanni was the warranty on the Laser Wand which he declared comes with a lifetime warranty when in fact it only had a 2 year warranty registration card inside the package.

Then adding insult to injury, it was only after I returned home to New York that I discovered the deceit. The first purchase had 2 products listed. One that was the syringe-like product for the eye bag treatment and the other was a Tresor-Rare eye serum which was never demonstrated on me. Also on the list were two Tresor-Rare products included as freebies.

The second purchase had 2 products listed. One was the Tresor-Rare Thermal Mask (which was actually the product that was applied on me by the lady sales associate) and the other was the Laser Wand which was not a Tresor-Rare product. Also on the list were nine Tresor-Rare products included as freebies.

Not once during the entire demonstration did either sales associates indicate to me verbally or visually that the Syringe-like product and the Laser Wand were not Tresor-Rare products. Neither one mentioned that there are No Refunds as well. Even if this is the store’s policy, if the sale was induced through deception and fraud, this negates the no refund policy.

How can Tresor-Rare allow such blatant acts of deception to tarnish its brand name. Superior products should and can stand on its own. The best advertisement is word of mouth and reviews that shows customer confidence in the product.

To date,  the matter still remains unresolved. I guess they only care about hiding and ignoring reviews that proves to be 100% true. Must be the complaints I had lodged with the Better Business Bureau and the Office of the Attorney General of Nevada.

Obviously the email response posted by the tresor-rare's customer service  (Virginia) " We truly apologize for your experience. Please email me and I will assist you." was just a pretense since I never received her response to assist me in resolving this issue. Bottom line is "We got your $$$$ so who cares, on to the next unsuspecting victim"