Complaint Review: Tri Cities Pools and Spas

Please anyone out there stay away from these people! I am a recently widowed woman and wanted to put in pool for my grandchildren to enjoy. This all started May of last year, I contracted these people to put in above ground pool for me. The young man that came to my house his name is Robbie Hampton, was very nice and assured me it would be no problem for me to put pool in my back yard.

I go to court house and get plat and show him where septic and field lines are, he goes and gets building permit and we're off. This was the biggest and most exspensive mistake I have made. First the digging begins two kids look around the age of twenty one come with bobcat and was told would be dug just some what sloping. There's this huge hole in my back yard that has a big drop off between where going to place pool side and the sloping is a big bank with drop off. Now I was given a price of $5,000.00 half up front and rest when finished. 

I had already pd him 2500.00 at this point so had no choice but to continue but now I also have cost of a deck to look forward to so I can cover big hole between pool and yard. They get pool set up, when ready to fill pool they tape water hose to inside of pool turn water on and leave , of course water hose comes loose and water runs in my yard and under the pool for like 10 hours before I notice what they have done. Called them next morning and told them they assured me no sand washed out from under pool (this was something I knew had to be a lie, but in the end it was the truth because they put very little sand under pool, not enough to wash out)

Then they put in pool and run extension cords through my yard from house to pool and leave them in middle of yard in rain and etc. Is this legal? Seems to be very dangerous that a pool co. could leave extensions cords with power to them for children to be stepping on. So I had to hire someone else to come and dig ditch to bury cords and put pole for electric down by pool because they said this was not included and did not come with pool. Another lesson learned. 
 
Okay finally it is now end of May and kids can swim. Two days after setting up pool turned green of  course it was because it had rained so much (according to them) had to go to Walmart and buy chemicals, put in myself. Now kids had pool ladder that came with pkg but me being some what older had ordered ladder with big steps so I could walk in. Another 300.00 he assured me when got deck finisherd could just fasten to deck.

I don't really even know how to describe this, they come out cut ladder in incorrect place and fastened to deck and the only thing keeping it in was one screw in each handle no sand in the ladder that they were supposed to put in, and if my three year old grandson had of gotten on it, it would have come loose from deck. Already cut up ladder and ruined but would not replace. Did send one of their workers out to put sand in ladder and this is what I was told.......this is a monkeed up mess and I'm going back to the office and raise hell. Then he goes on to say father of company (Alan) had turned over to kids and they would probably go under.

Next came time to finally swim around end of June for me due to ladder situation then started noticing had to keep adding water and really wet around pool. Could not believe this! Liner was leaking, called to advise of situation of course I pd more for good liner with 35 yr warranty but now am being told that's only good if tear is in seams. Took liner out had over 300 pinholes states could have been bugs, so I pay another 100.00 to have exterminator to come out and spray during this time I noticed sand on one side not even 1/2 inch deep although when deck was built carpenter that built deck stated pool was unlevel.

When I asked them to put more sand ( you could see dirt through sand ) they stated couldn't liner wouldn't fit if put sand on that side a little unlevel they said. During all this when trying to resolve issued was talked to very abusive screaming and yelling by Robbie and sister Tonya finally told them I didn't get pd to argue but lawyers did. Only then did they agree to put in what they said was new liner. When liner was delivered took pictures of them thaking it out of box all crumpled up and box not even taped. But they swore was new liner. By now it's the end of Aug we have used this pool maybe two months. Then the end of Sept was time to winterize.

Pool still wet around outside they swore could not be liner must be just rain washing through yard. Now last wk had cover removed. No water in Pool!!!! Call a different pool company to come out and look at this pool, states he goes around cleaning up their messes all the time and I would never recieve any satisfaction from them and if I did I would be the first. He said liner had several holes and was probably a reconditioned liner and told me to call Co. liner came from and report them. Of course when called to tell them more screaming (very abusive and unprofessional) and no way was going to replace liner.

Back to the bugs again, that's what caused it even though two different exterminators stated no bugs. What I do know is I can take no more of this I have contacted a lawyer, he has advised me to have different pool company to put in new liner (another thousand dollars) and then we will sue for total damages. The mental strain and anguish has been horrible and once they have your money they are  very abusive. Please do not deal with these people......It has been a true nightmare. And on top  of all this, new pool company is telling me he thinks have dug into my field lines! Just pray for me I recieve some justice when all is said and done total cost for 36" round pool? Would you believe around 7500.00.