Tri Pointe Homes Tri Pointe Group Tri Pointe Homes refuses to give me what i paid for. Irvine Nationwide
I purchased a home from Tri Pointe over a year ago. When i purchased the house i paid for a garden level basement. When the house was constructed, Tri Pointe poured the wrong foundation which did not include the upgrades of a garden level house that i paid for. I even heard the forman say they poured the wrong foundation, but that they would fix it. Over the past year i have talked to the sales office, the warranty office, and now even the upper management to try to resolve my issue. I have been given bad excuse after bad excuse, and now flat lies saying that i never had a garden level add on when it is clear that i paid for it, and have emails with the sales guy talking about it.
Tri Pointe Homes is a rip off. I paid for something i never got and now they refuse to even talk to me about it. They have very low quality in both materials and craft, and are only trying to make a quick buck. The warranty department makes excuse after excuse of why they can not fix obvious issues that are covered under the warranty.
Dont waste your time or money. There are good builders out there, Tri Pointe is not one.
2 Updates & Rebuttals
Crooked Tri Pointe
#3Author of original report
Fri, July 15, 2016
I would call Tri Pointe sales staff bad used car salesmen, but that would not be fare to the used car salemen. Tri Pointe has prooven to be one of the most crooked companies i have ever had to deal with, starting with the salemen lieing throught there teeth, and ending with the management refusing to give what people pay for.
I bought and paid for a Garden Level house. Tri Pointe screwed up on the foundation from the start. The sales guy lied to me when continueally about what we where going to get, and when we call BS on what we where getting compared to what we paid for, Tri Pointe agreed to a $6k credit for the window wells that where underground (verse what we paid for which was little to no window wells). In addition, they didnt even include one of the windows in our basement, just a concrete wall! Again, another Tri Pointe lie, and crooked sales staff. Then they said we didnt pay for that. When i pointed out we did, they then said that was part of the other reimbursment that we had gotten for the other screw up. Still, we paid for something we did not get.
I have now been in my home a year, and continue to have major issues with the poor quality. Just the other day, my stair rail pulled out of the wall because the screws where only put into the drywall, not a stud! This is a major safely issue!
I have tried numerous times to talk with Tri Pointe management about all the issues i am having, and the latest response was that they feel they have done everything in the contract, and there lawyers think they can win in a lawsuite. Basically, screw you sue me. Unforturnately, that is exactly what i am having to do to get what i paid for, go through the hassel of a lawsuit.
Again, nothing be crooked company taking your money and leaving you with broken promises, and major issues for you to deal with.
Matt Osborn
Denver,Colorado,
USA
Builder Response
#3UPDATE Employee
Tue, July 05, 2016
Buyers ordered and paid for a “transitional basement”. The purchase documents are very clear on this point. TRI Pointe offers another basement option known as the “Garden View” basement that utilizes a garden window. The transitional basement does not have a garden window. The garden window is a component of the garden view basement only and has never been a component of the transitional basement which Buyer purchased.
The various options are carefully explained and documented in the sales literature and by our sales agents. Although there was a compromise on the basement construction reached during construction for a variety of reasons, missing windows was not something that was subject to correction. The windows installed are the windows that are included in the transitional basement option and none of them are missing.
It should be emphasized that TRI Pointe offered Buyer various options to resolve the construction issues before closing. As an alternative to the $6000 accommodation, Buyer could have cancelled the purchase or chosen another available lot. Buyer consciously and freely chose this home with the transitional basement configuration as constructed and the price accommodation. TRI Pointe’s position remains unchanged: all issues were resolved directly with the Buyer during the purchase process and before closing.