Triclear scam ripoff Suisun California
while playing on my computer i accidentally contacted triclear and before i knew it i had accepted a free trial offer from them for a product i could have bought downtown for $3.00 they charged my creit card $69,95 for a little tube of skin care{i'm 70 years old and have no need for skin care}.
when i called to find out why they charged me for the free trial, they were rude and said i had not cancelled. i did cancel what i thought was the skin care product and was told by the person that it was cancelled, but triclear throws in a whole lot of other products during the same sales pitch, and i had apparently cancelled some one dollar items, but not the skin product.
Carol
chisholm, Minnesota
U.S.A.
3 Updates & Rebuttals
Chanel Benoit
Fairfield,California,
U.S.A.
TriClear Response to Carol In Minnesota
#4UPDATE Employee
Thu, August 09, 2007
We at TriClear believe in Customer Satisfaction and we strive to always go above and beyond your expectations. We are here to assist you Monday through Friday 6:00 am 5:30pm Pacific Standard Time and Saturdays 7:00 am to 3:30 pm Pacific Standard Time. If during the 2 week trial period you decide not to continue with TriClear, our representatives will assist you with billing and refunds. Please contact our Customer Service Representatives at 1-800-494-7260.
Please call us today so we can help!
When you're happy we're ecstatic!
Sincerely,
TriClear Management Team
Chanel Benoit
Fairfield,California,
U.S.A.
TriClear Response To Carol in Chisholm, Minnesota
#4UPDATE Employee
Tue, August 07, 2007
Hello Carol.
We at TriClear value Customer Satisfaction.
We at TriClear believe in Customer Satisfaction and we value your business. We really want to ensure above all else that our customers are happy! If during the 2 week trial period you decide not to continue with TriClear, please contact our Customer Service representatives at 1-800-494-7260 to arrange a refund.
Please call us so we can help!
When you're happywe're ecstatic!
TriClear Management Team
Chanel Benoit
Fairfield,California,
U.S.A.
TriClear Response To Carol in Chisholm, Minnesota
#4UPDATE Employee
Mon, August 06, 2007
August 5, 2007
Triclear Customer Service
P.O. Box 1699
Suisun City, CA 94585
Dear Carol,
When a free trial of TriClear is ordered, we offer 2 weeks (after delivery) to decide whether the customer would like to keep the order before accounts are billed. If during the 2 week trial period it is decided not to continue with TriClear the customer would need to contact us via our toll free number or the internet to cancel the subscription. This information is explained in the Terms and Conditions which are outlined at the time of order placement. We also have a check box that must be filled out stating the customer had read and agreed to the Terms and Conditions before the order could be processed.
Please contact our customer service department to cancel your subscription and return the product for a refund.
Sincerely,
TriClear Management
If there are any additional questions that we can answer please feel free to contact us.