TriclearTriclear What was supposed to be a FREE sample for $6.99 S&H charge turned into a $75.90 charge Nationwide
I thought I was getting a free sample for $6.00 , the S & H charges. I called 800 494 7260 and asked them to remove me from their membership which they said they would. It took me several calls waiting on hold a long long time plus leaving messages that they never returned. Now the are charging my credit card for $75.90. Again I have been waiting on the phone listening to Glen Miller and recorded advertisements. I also let messages and no one has returned. I think this is their way of ripping me off.
Mary
Fortuna, California
U.S.A.
1 Updates & Rebuttals
Chanel Benoit
Fairfield,California,
U.S.A.
TriClear Response To Mary in Fortuna, California
#2UPDATE Employee
Mon, August 06, 2007
August 5, 2007
Triclear Customer Service
P.O. Box 1699
Suisun City, CA 94585
Dear Mary,
When a free trial of TriClear is ordered, we offer 2 weeks (after delivery) to decide whether the customer would like to keep the order before accounts are billed. If during the 2 week trial period it is decided not to continue with TriClear the customer would need to contact us via our toll free number or the internet to cancel the subscription. This information is explained in the Terms and Conditions which are outlined at the time of order placement. We also have a check box that must be filled out stating the customer had read and agreed to the Terms and Conditions before the order could be processed.
Please contact our customer service department to cancel your subscription and return the product for a refund.
Sincerely,
TriClear Management
If there are any additional questions that we can answer please feel free to contact us.