Complaint Review: Trilegiant Corporation TLG Great Fun

On October 15, 2008, I discovered unauthorized charges for $11.99 on my past Visa statements from TLG* Great Fun dating back to April 10, 2008. I was not familiar with this company and I have not engaged in any business transaction with this company. I contacted the company at the toll free number (877-763-4140) listed on my Visa statement and the representative told me that he could cancel my membership. He said I was probably signed up through a website called Fandango.com. I did purchase movie tickets from the website he mentioned on February 28, 2008, but I did not agree to a monthly membership with TLG* Great Fun. The representative tried to convince me to keep the membership and receive a free packet of coupons. I demanded that he discontinue charging my Visa card immediately and reimburse these unauthorized charges. I received a confirmation number of R1015 for the membership cancellation. However, he said he would be unable to give a credit for any previous charges.

I have disputed the charges on my Visa but Visa will only credit the last four months. Furthermore, I have to cancel my current card and let them reissue a new number in order to dispute the charges. I will never buy anything from Fandango again!

Derek
Douglaville, Georgia
U.S.A.