Complaint Review: Trilegiant TLG

Once again, I am filing another ripoff report, contacting the Connecticut Attorney Generals office, Tennessee Attorney Generals office, Better Business Bureau, etc. For the second time in three months, TLG/Trilegiant has charged my HSBC credit card well over $100 for membership in a program that I didn't sign up for.

However, as I am currently deployed to Iraq and had no idea why I was being charged, it all came to light when I returned home on leave. It seems my wife was getting small checks in the mail with HSBC's letterhead on them. As we have a credit card and vehicle loan through HSBC, she assumed it was some sort of refund/reward and cashed the check. Turns out, when I got home on leave and was getting ready to electronically deposit a money order, she presented an $8.00 check and asked that I deposit it as well. Lo and behold, HSBC logo was on the front and on the back, a paragraph stating we were signing up for a trial of some bs program of Trilegiant's. Needless to say, the check got shredded, not cashed.

Now that I have returned to Iraq, I have been charged AGAIN and now have to spend my phone time this week fighting with Trilegiant to get my money back. To top it all off, I had about $100 left on my charge card, and this unauthorized charge put me over my credit limit, so I am now being hit with a $35 overlimit fee as well as a higher "overlimit" interest rate. Trilegiant's company motto is something like "touching millions." Too bad none of us want to be touched by them.

Jn fox
Clarksville, Tennessee
U.S.A.