Complaint Review: Trillium College

This is the most horrible "education" experience I have ever had. Since day one, it has been shady. Do not be fooled by their "niceness" it's all FAKE. The staff here are - of course - very nice when you first come in, they want your money and OSAP's money. DO NOT BE FOOLED. This school is the most disorganized and rude group of individuals I have ever had the misfortune of coming into contact with. To start off, I complained about the fact that the classroom has no air conditioning. It was 30 degrees in there every single day and they assured me they would fix it and it has never happened (in two months, nothing is done). Next, the instructor, Dina, can't even speak proper English and lacks common sense with grammar and mathematical skills and gives incorrect or out of date facts. The way she pronounces words is often corrected by students, and she can't even say some common English language words, she admitted to me that she gave the class general marks on more than one assignment and offered to bump up my mark by 5% when I was unhappy with it - which I objected to and said I want the mark I deserved for the work I did, she said Dalton McGuinty was the premier of Toronto, and the Essential Skills and all other following courses are COMPLETELY irrelevant to Dental Assisting.

I approached Olga, the program director, and Dina both about our books being five years out of date and stating incorrect Canadian laws that were updated in February of this year, and they both acknowledged it and told me the write the out of date, incorrect laws in a test as per the book instead of the actual new Canadian standard law. Dina has inverted numbers or miscalculated more time than I can count in Technical Math. She never replies to emails, or waits days and days to give a half response. Not only this, but since my complaints on these school matters, Olga has done everything in her power to bully me and try to get me to withdraw from the program. She has insulted my intelligence, denied my learning disability, denied me any extra help or extra explanation on things if I have asked her or Dina, they refuse to accept my transcripts from high school as sufficient proof of a learning disability, despite my enrolment in special education courses and despite Olga stating that was enough proof and then going back on her word once I actually showed her evidence of it, they have now told me I cannot come to school until I have documentation of my disability, and claim that Karla (the person who enrolled me) and Ryan (the financial administrator) both told me I needed to bring in this document; which Ryan denies saying and Karla has since been fired for misconduct. Furthermore, I brought in everything that was on the list of requirements when I registered including police check, immunization records, vaccination progress and TB test progress, high school transcripts, tax returns, and a void cheque, so why would I not bring in a piece of documentation if I was told to and if it would have further benefited my educational experience? Because they told me my transcripts were sufficient, that's why. Now I can't even come to the school because they will yell in my face in front of the entire school and threaten to call the police.

I haven't even done anything wrong, and yes, I did yell at Olga in a meeting, but that is because she was speaking with Sherida (another woman who enrols students) about my "lack of intelligence" right in front of me, as though I was not in the room, they said they can't get through to me, etc., etc. I was in class on my calculator and Dina yelled at me saying it was a cell phone until I showed her otherwise and the school said she is allowed to yell at me, single me out in the class and verbally abuse me in front of everyone because she is an "authority figure". NO! This is NOT the way you run a school. I have two diplomas from previous post-secondary educational training in which I graduated with honours. I still communicate with my teachers from my previous college and I have used them as references for jobs. I'd love it if I could be in my original field, but there are no jobs so I thought this would be a better option. Clearly not. Do NOT go to this school unless you want a horrible nightmare and to be treated like an income source, money grab. This school is a scam! They make me sick! I am processing a complaint with the school and the Ministry of Education if they do not reimburse my tuition to me. I'm so angry and stressed, my stomach is in knots every day! I've invested thousands of dollars into something I wish I could take back. I regret ever registering at this horrible, nightmare of a school!