Complaint Review: Trimlife - TLsciences

As a previous employee of Trimlife, I know how customers are. Your wife, sir, may be a pretty smart lady, but she obviously can't read. When you place an order online, you must check the box stating that you read and agree to the terms and conditions. If one would actually read the terms and conditions, you would see that it CLEARLY states "you have a 14 day trial period. If you do not call customer service within those 14 days we will automatically send you a fresh 30 day supply and a fresh supply every 30 days thereafter." Don't buy a product if you don't know and agree to the terms and conditions!! And if you call customer service after gettng the first autoshipment, they will tell you about the autoshipment and instruct you to mail it back for a refund if you don't want it.

Don't always blame the company; often times it is the fault of the consumer.

The fact that they buried the disclaimer and the following charges deep in the fine print, (even on another web page, another person reported somewhere) is all the proof a person needs that shows their fraudulent intent. Whether or not they actually broke the law or not is unimportant: it is ETHICALLY pure fraud, regardless of the law.

If you look at the free magazine trial subscriptions for example, they make it very plain and obvious that if you "do nothing" they will charge your for continued subscription - tl sciences did the opposite, they buried that info. That is what I call Fraud. Some states and countries may also consider it Fraud - you'll have to check your local laws.

Mastercard agreed with me, and considered it fraudulent, and has seen hundreds of complaints about this company and will do a chargeback if reqeusted, so you get your money back.

We are smart consumers (usually), my wife simply responded to a free offer - but there was nothing free about it.

PS. Enjoy your free ipod if you ever actually get it - I have heard of people actually getting the ipod from those campaigns, but you have to be willing to jump through a lot of hoops, buy things you don't really want, and put up with a lot of email ads as a result...

The other day I had nothing better to do and decided to see if I could get one of those "free laptops" that most likely everyone has seen an ad for. Of course they are not free. you have to commit to at least 10 different companies for products or trial products, and pay the shipping and handling along with it.

The companies are more than willing to ship you out a mediocre laptop for doing so, because they get to keep your information and have the right to sell it to their affiliates. If you read the fine print it may appear like it says they are not doing that, but what it is actually saying is that they will keep your information and can give it away, but none of your personal information will be misused blah, blah, blah.

Now, I know this quite well, but don't really care as I am a student, and live a nomadic life style for that reason. Thusly, it is doubtful I will receive much harrassment from telemarketers at this stage in my life.

Now, one of the trial products I signed up for is from TrimLife. It's some sort of tanning lotion I will never use, and probably give to a friend. I was stupid when I did sign up for it, because I only glanced at the terms and conditions. also because the hassle for a product I won't use is not worth it.

The claim being made against this company is associated with the stupidity I presented the other night. It is not true that the payments were not authorized. they actually were. By signing up every purchase is preauthorized, until you dissolve your membership with the company: "If you wish to continue using our product, simply do nothing and full orders of our product will arrive each month right to your door! Starting 14 days after your Free Sample was ordered, our VIP Continuity Program ensures that you will receive a fresh 30-day supply every month for the duration of your membership at the discounted price of $52.95 + $8.95 to cover shipping and handling."

So, yeah. authorization is definitely surrendered to the company. I admit this is a dishonest ploy by the company, as it is counting on the average consumer to skim over the terms and conditions (just as I had done, though I am not the average consumer). I mean, I am thankful I had the intelligence to go back and read over the terms the day after. However, it is abiding by the law in this practice. If you want to beat companies like this you have to be a better consumer, and pay attention to the fine print.

My advice to anyone that actually took the time to read this ramble of mine is to stop visiting this site. I mean no disrespect to the creators, but it mostly attracts people that had isolated incidences, or simply were victims of their own folly and blame the company regardless. This site is not operated by a company that actually does a thorough check on any of the complaints made. If you are curious about a company, or have a complaint visit the better business bureau (www.bbb.org), as it has a staff dedicated to checking into consumer concerns, and will do more for you than this site possibly can.

And in case you are wondering: I stumbled upon this site when I googled TrimLife's support number, in order to find the terms and conditions. I was curious to see what was said about TrimLife, so I checked out the site and then continued on with my hunt for the t&c. I wrote this, because it has been my experience that disgruntled consumers are simply ill informed and ignorant of the facts. Their self-righteous indignation creates a mental wall that makes it hard for reason and ration to penetrate through. I hope that people spend more time reflecting on situations that are similar, and not be driven by raw emotions as they are not as veracious as one might think.