Complaint Review: Trip Mate Inc.

Wish I could give less than 1! The whole premise of TripMates Insurance is that you are a liar, you are trying to extort money from them, and that you will finally give up on their "process" and just say forget it!

Trip to Europe with my family (10 people). Flight delayed due to weather, had to stay overnight in Atlanta since we missed our connection to London. Lost our prepaid hotel, transfers, and train from London to Paris. Had to pay for a hotel in Atlanta and extra night in Paris. Upon returning home, started the claim "process". They want you to prove EVERYTHING beyond a reasonable doubt! You can't just send your receipts and original itinerary. They want to know the date you purchased their insurance policy! Really?!! You also have to send your credit card statement showing you were actually charged for your expenses, in addition to all your receipts. And you need a letter from the airline showing how, when, and why you missed your connecting flights and how, when, and where you were rerouted including flight numbers and seat assignments. They say it takes 30 days after they receive ALL your documents, even if you already sent them and they send you a letter stating you have to resend them, which then restarts the 30 day clock. So far it has been 92 days since I started this process and still no check. This "process" has cost me 74 hours of my life I will never get back, including phone calls, collecting documents, completing their ridiculous forms, emails, re-sending documents I already sent. DO NOT use this company!!!