Complaint Review: Trip Mate

Trip Mate denied our claim because it doesn't consider cancer a sickness. My boyfriend and I spent $1600 on "Cancel for Any Reason" travel insurance from Trip Mate for a trip to Morocco with OAT in Feb. 2017. Unfortunately, he was diagnosed with head and neck cancer in Nov. 2016. He filed a claim during the appropriate period required by Trip Mate and submitted all the lengthy documentation, including a signed report from his oncologist that he had throat cancer and would require two months of chemo and daily radiation during the trip period.

After six months and many phone calls, we received a letter dated May 18, 2017 that his claim was denied because there was "no documentation of evidence of a Sickness." Yep, we should have realized that cancer isn't a "Sickness." The treatment he received caused him to have his face and neck erupt in a very painful rash, become extremely sensitive to sunlight (he couldn't even sit by a window without getting burned) and often requires a feeding tube to be surgically inserted directly into the stomach. Two months after the treatment he still can't eat solid food and has lost an extreme amount of weight and is easily fatigued.

We are telling everyone we know via the Internet and social media never to use this company and be suspicious of any travel company that recommends Trip Mate Insurance. We have had enough stress and pain without having to deal with Trip Mate.

I guess the CEO of Trip Mate has never had a loved one endure cancer because he would not treat a cancer patient this way if he had. This company is a scam. I wish I could include a photo of him in the mask that covered his entire head and part of his chest that was bolted onto the radiation table for two months of daily treatment since Trip Mate determined he wasn't really ill and could have gone on the trip.