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  • Report:  #1475332

Complaint Review: TripAdvisor

TripAdvisor Rentals Can't receive payment from TripAdvisor!

  • Reported By:
    Adriana — Sao Paulo Sao Paulo Brazil
  • Submitted:
    Thu, March 14, 2019
  • Updated:
    Thu, March 14, 2019

I rented a room in my apartment through TripAdivisor in 22/February/2019. My account ID is 1089729. I have a payment to receive from TripAdvisor of USD$610.13, but I can't, because I have to change my Payout Settings before.

To do so, I have to type de code TripAdvisor will send me by phone call. The problem is that TripAdvisor doesn't call my phones! I have three phone numbers listed in my account, but, when I ask for TripAdvisor's call, the answer is: "An error has occurred, please try again.". And no call ever comes to any of my numbers! I have been trying for 3 days!

Also, I can't receive the codes by SMS because, according to TripAdvisor, I have "texted STOP to opt out of receiving SMS messages", but I can't find any TripAdvisor's SMS in my phone to "text START to the same number", as they ask!!!

I just want to  contact any human being at TripAdvisor to solve this. But I can't find, at the Web Site, any number, e-mail ou form to contact them!





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