Complaint Review: Triple AAA Auto Insurance

I was involved in an accident that wasn’t my fault, and the person who hit me has AAA insurance. AAA didn’t reach out to me for over a week, and I had to call them myself—while on vacation—to even start the process. Initially, they told me I couldn’t keep my car at my preferred shop, but once I pushed back, they suddenly changed their stance and allowed it. This deceptive tactic was frustrating.

To make matters worse, they lowballed me on the value of my totaled car, despite the fact that I have receipts for every bolt and all the maintenance done. They were unprofessional in response to my fair valuation. Then they yanked my rental car, leaving me without transportation to work.

I feel like nothing more than a number to them. Even if I had accepted their offer, how could I buy a car on a weekday with a full-time job? I couldn’t even have the rental until the weekend to make arrangements. I didn’t ask to be in this situation, but now I’m left scrambling, trying to figure out how to provide for my family and do basic things like get groceries. Additionally, I now have