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  • Report:  #435388

Complaint Review: Triple Alert By Experian

Triple Alert By Experian Free Credit Monitoring for two years, compliments of affiliate company I did business with. Irvine California

  • Reported By:
    Tallahassee Florida
  • Submitted:
    Wed, March 18, 2009
  • Updated:
    Wed, March 18, 2009
  • Triple Alert By Experian
    experiandirect.com/triplealert/default.aspx
    Irvine, California
    U.S.A.
  • Phone:
    866-369-0417
  • Category:

I received an offer to sign up with Triple Alert September 2008, as a good faith gesture of the Bank of NewYork Mellon (used by my ex-emplorer ACS). Apparently, Mellon had somehow 'misplaced' thousands of their customers personal information. Triple Alert services were offered as a tool for credit monitoring through the next year or two. No money was involved here, but I still feel a service is owed considering the what Mellon allowed to happen - and even as of today, it isn't even a year.

I set up an account and received my last email notification November 2008. I logged on to my account to verify the email address I listed and could not log in. I sent an email with my reference number assigned and still have not heard a response until today. For the past week, I have been calling this number:1-866-369-0417. It doesn't matter what option I follow, the call is immediately disconnected.

Below is the contact information, that is purely useless:
1-866-369-0417.
support@experiandirect.com.
ConsumerInfo.com
Attn: Customer Care
PO Box 19729
Irvine, CA 92623-9729

BEWARE!!

Miss qb
Tallahassee, Florida
U.S.A.

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