Complaint Review: Tripmate Insurance

TRIP-MATE did everything possible to deny, delay, and frustrate the execution of their contractual financial duties. Tripmate failed to provide an air ambulance even though it was medically essential and they so admitted. Tripmate "authorized" but did not send the air evacuation service that Tripmate promotes, but could not provide when it was needed. Tripmate provided, instead of an ambulance, only obstacles. Tripmate was no help. I was on my own. I had to secure my own land ambulance to a clinic.

Then, I had to secure my own flight home. I had to find my own air ambulance company. When Tripmate failed to locate an air ambulance "because of the weather," I found an Air Ambulance service in minutes via American Express. Tripmate then took nine months considering my claims. Finally, they paid. In fact, I was preparing a suit when, at long last, the check for reimbursement arrived. Tripmate's "service" - in my experience - is a scandal and those who consider Tripmate would be well advised to check the web for the experience of others, including the legal costs of legitimate recovery.