TripMate (World Nomads Travel Insurance with TripMate Admin and Nationwide underwriter) Tripmate has left me high and dry when I needed them the most Kansas City Missouri
I purchased World Nomads travel insurance at the end of April 2017. The claims administrator is TripMate.
Horribly, I had to file a claim for lost/stolen luggage on May 8th and sent in all of my paperwork and direct deposit information to TripMate on May 11th. Since then, I have not gotten any responses to emails for updates other than generic replies, and when I called the customer service number the representative just repeated what I can already see online for my claim.The online claim view is useless, and reads as follows:
| 05/10/2017 | 0 | General Information | CLAIM FORM PRINTED ONLINE (BLANK) |
| 05/10/2017 | 0 | General Information | CLAIM REPORTED ONLINE |
| 05/11/2017 | 0 | General Information | ACKNOWLEDGEMENT LETTER SENT |
| 05/11/2017 | 0 | General Information | RECEIVED COMPLETED CLAIM FORM |
| 05/12/2017 | 0 | General Information | CLAIM INCIDENT REPORT PRINTED FOR CLAIM |
| 05/15/2017 | 0 | General Information | FOLDER LABEL PRINTED |
| 05/17/2017 | 0 | General Information | FILE TO CLAIMS DEPARTMENT |
| 05/18/2017 | 0 | General Information | PHONE CALL FROM CLAIMANT |
| 05/19/2017 | 0 | General Information | BBB COMPLAINT RECEIVED |
| 05/26/2017 | 0 | General Information | PEND CLAIM FOR ADD'L INFO FOR 21 DAYS |
| 05/26/2017 | 0 | General Information | RECEIVED MISCELLANEOUS INFORMATION |
| 05/26/2017 | 0 | General Information | REQUEST FOR TRIP ITINERARY |
| 05/30/2017 | 0 | General Information | RECEIVED MISCELLANEOUS INFORMATION |
| 05/31/2017 | 0 | General Information | CALL TO PARTY OTHER THAN CLAIMANT |
| 05/31/2017 | 0 | General Information | CALL TO PARTY OTHER THAN CLAIMANT |
Most of my clothes and toiletries were lost in my luggage, and I need to replace my lost items for use while I am traveling. I only had the clothes I was wearing when my luggage was lost/stolen! The TripMate acknowledgment letter I received stated that my claim can be resolved in as little as 10 days, while Texas law gives up to 15 days for a claim approval or denial. On 5/26, Tripmate attempted to extend this time (21 days) by claiming to need my drivers license in lieu of a trip itinerary.
Tripmate is using blatant stall tactics on my claim, and I only wish I had read all of the hundreds of online complaints before I purchased travel insurance.