Complaint Review: Tristar Products Inc.

Long story short we purchased the PowerXL Air Fryer Grill (a Tristar Product). From day one my son said there was something wrong with it. I let it go. My son returned to college, I used the air fryer and sure enough, there was something wrong with it. It did not air fry simple, thin, chicken strips. The next day I contacted support via the phone. She was super friendly and told me exactly what steps I needed to take in order to get a return shipping label sent to me.

I followed her instructions and waited on a return email from support. A week went by with no reply. I send the same email and went on their FB and sent a message. This time I get a reply indicating I HAVE TO PAY FOR RETURN SHIPPING! What? It's your product and it's under warranty.  Why would I pay to have it shipped back? The product is faulty! I found the email of the CEO and emailed him. I am waiting on a reply. 

I hope he stands behind his company and does the right thing. I plan on filing a BBB complaint along with the NYS Attorney General. It's not that the air fryer was a lot of money it's the fact it is defective and under warranty. They know most people will not pay to return it so that is why they do this. Just a really crappy way to do business.