TRISTAR PRODUCTS ripoff false promises the business that doesn't give a dam tricked and lied to us WALLINGFORD, Connecticut
Saw vacuum advertised on TV Advertised to pick up nails. Sent for vacuum. Received vacuum in May, motor burned out in Sept.
I paid by credit card $125.77. I called the only phone number I had which was on my credit card bill and was told that the vacuum was only warrantied for only 30 days and since I did not get an extended warranty I was out of luck. They told me they were associated with the Better Business Bureau whom I got in touch with and filed a report. Tristar customer service told me that they would call the corporate office and report my claim but would not give me the Corporate office phone number or telephone #. So I am now waiting for an answer from the Better Business Bureau.
Mary Ann
Tucson, Arizona
1 Updates & Rebuttals
William
Longmont,Colorado,
U.S.A.
Tristar Corporate - Address, Phone, Website Info
#2Consumer Comment
Mon, January 27, 2003
That Wallingford, CT. address is BOGUS. In months of writing, I have never received any response whatsoever, and they are not even listed in any Wallingford Business, or Phone Directories. Also, Customer Service (if and when they answer their 1-800 phones) refuse to give any Corporate Information out.
Their real Corporate Address is:
Tristar Products, 4 Century Drive, Parsippany, New Jersey, 07054. Tel: 973-683-1000, Fax: 973-683-1001, and I did receive a response within 30 minutes from their Email Address (although that may be just a scam response too, it remains to be seen, but at least I received a quick response, which has never happened before.).
Their Website, as they show on TV, http://www.tvinventions.com is really owned, and registered by Tristar Products, and there is no information on that Website as to their Corporate information. Their Corporate Website really is http://www.tristarproductsinc.com and their Email address is info@tristarproductsinc.com
Good Luck !