Complaint Review: Tristar Products

Tristar adv on tv listed lg and sm pasta pots...1 grater and recipe book..all for $14.95. Ordered around Christmas time. Rec'd 1 flimsy pot Was charged total of $22.94 which included a $7.99 shipping and handling chg.

Called co. Feb 5th..was told they make 2 shipments..The second pot (which serves as steamer when used with the lgr pot)amd the grater and the recipe book would be mailed separately....just give it a little time.

Called tristar on 2/14..t/w Anthony..sd the remainder w/go "right out" and no extra chg for postage.

Called tristar on 2/21..t/w Stephanie..she said "extras are #9.95..will have her supervisor Sharon call me.

2/28 called tristar..t/w Ryan..said the 2 qt pot "will go out tonight..postage free"

3/7 called Tristar..asked Courtney to speak w/supervisor..t/w Barbara who said she was cust svce supervisor..she said "all smaller pots are on back order..may be over a month before they receive them"...but "will send them as soon as they receive them. ...STILL WAITING...

Margaret
Bella Vista, Arkansas
U.S.A.