TRISTAR PRODUCTS TV AD WAS DISCLAIMED BY SEW SMART AS MISREPRESENTATION WALLINGFORD Connecticut
THE COMPANY USED SEWSMART --SEW PRO--OFFERING PORTABLE SEW MACHINE W/OTHER "FREE" OFFERS JUST PLUS S/H--THE QUOTED COST ON T.V. AD WAS $14.95 BUT ESCALATED TO $39.95 S/H ON THE "FREE" ITEMS--AFTER QUITE SOME TIME I BROUGHT UP SEWPRO.COM ON INTERNET AND THEY DISCLAIMED ANY CONNECTION W/T.V. AD---I BELIEVE MY ORDER USING THE 800 # ON T.V. OFFER WAS LATE NOV.
I CALLED THAT 800 # MID-DEC. AND WAS INFORMED I WOULD REC. THE SEW MACHINE ON DEC. 31ST--THE PKG. ARRIVED JAN. 19TH---NOT THE MACHINE SHOWN ON T.V. OFFER AND THERE WAS NO BILL OF SALE OR PRICING W/THE ITEM I WILL CALL MY BANK TO CHECK IF I'D BEEN BILLED FOR ITEM--I DON'T WANT THE MISREPRESENTATION MAILED AND WILL RETURN IT AFTER I CHECK CHARGE TO MY ACCT. AND FILE A DISPUTE CLAIM--IT'S SHOCKING THAT THESE SCAMS CAN BE SO SUCCESSFULLY EXECUTED VIA FALSE T.V. ADS ESP. WHEN YOU GIVE THEM YOUR CREDIT CARD INFO. CAN YOU OFFER ANY OTHER ASSISTANCE???
Claire
COLUMBUS, North Carolina
U.S.A.
1 Updates & Rebuttals
William
Longmont,Colorado,
U.S.A.
Tristar Products - Corporate Address, Phone, Website
#2Consumer Comment
Wed, January 29, 2003
That Wallingford, CT. address is BOGUS. In months of writing, I have never received any response whatsoever, and they are not even listed in any Wallingford Business, or Phone Directories. Also, Customer Service (if and when they answer their 1-800 phones) refuse to give any Corporate Information out.
Their real Corporate Address is:
Tristar Products, 4 Century Drive, Parsippany, New Jersey, 07054. Tel: 973-683-1000, Fax: 973-683-1001, and I did receive a response within 30 minutes from their Email Address (although that may be just a scam response too, it remains to be seen, but at least I received a quick response, which has never happened before.).
Their Website, as they show on TV, http://www.tvinventions.com is really owned, and registered by Tristar Products, and there is no information on that Website as to their Corporate information. Their Corporate Website really is http://www.tristarproductsinc.com and their Email address is info@tristarproductsinc.com
Good Luck !