Tritech rip-off Opened an account & monthly charge to credit card with out authorization & refused to credit account California California
After reciving a charge on one of my credit cards, I contacted Tritech and instructed them that I did not wish to subscribe to their service. They stated they would credit my account. The next month I received my credit card statement and discovered that they not only did not credit my account but charged it another monthly fee (different amount from the first).
I again called them and received an apoligy and they assured me that it would be taken care of. The next month I received another charge (still another different amount) and called again - this time I asked the name of the person I was talking to and she refused to tell me and hung up on me.
I called back three times before I was able talk to a supervisor who said she was Andrea Garoy. After explaining to her the situation and threating legal action, she agreed to credit my account for only two months amd gave me an address to write for any additional credit.
As of this date I have not received any credit and have not received my next credit card billing to see if legal action is going to be necessary.
jack
San Antonio, Texas
U.S.A.
1 Updates & Rebuttals
Howard
Ingleside,Illinois,
U.S.A.
Write a Letter
#2Consumer Suggestion
Sun, January 12, 2003
You should have written a letter rather than calling.
I suggest you write them a letter detailing exacting who, what and when of your complaint.
Tell them you want a complete refund to your credit card account. Send it Certified with return receipt requested.
Next, dispute the charges with the credit card company in writing also. Your statement will have the address where to send the letter.
In this type of situation always confirm what was discussed, with whom, and date and time with a letter.