Complaint Review: TriWestUSA

To Whom It May Concern:

We are writing to a complaint reguarding a phone call we got on October 27,2015 from TriwWestUSA. Asking if we would like a modification on our loan. We told Alex Roth we would like that but American Serving Company "our loan Co." won't do it. Alex Roth said they they work with Wells Fargo all the time. They will work with us (TriWestUSA). Alex Roth said we will get 100% money back guarantee if we didn't like the loan or they counldn't get a modification. Alexe-mailed me some papers to be filled out and he would need a check for $2865.00

So we filled the needed paper work and send papers and check to TriWestUsa. A few weeks later I hadn't heard from TriWestUSA so I called them. A lady from triwestusa came on the line. She told meto stop making our payments to ASC and sent our payments to triwestusa. I said no. I said we have never missed a payment or been late. We are not doing that! I told her weonly want a modification we are not missing a payment. We sented three different faxes asking for a refund. TriWestUSA they don't answer their phones or return calls.

Then on May11,2016Alex Roth answered the phone.Alex Roth told me that he would e-mail me a release agreement for our refund. I get the release agreement but there is nothing about our refund.So I wrote we agee to the agreement if we get a refund with in 30 days.The  agreement said I couldn't contact any one about this. I have not heard from triwestusa since that day. We need to stop triwestusa . Triwestusa is not accredited with BBB. To avoid being scrammed don't pay up-front fees. Which is prohibited by laws from collecting money before services are performed.

Don't pay your mortgage payments to anyone other than your leander or loan servicer. As these people who scam only keep the money for themselfs.Never sign any documents before reading them first always remember don't pay up-front fees.Dont't transfer title or sell your home to a "forclosure rescuer" BEware! This is a scam to convince homeowers they can stay inthe home as renters it might also be part of a fraudlent bankruptcy fillinn either way, a scammer can then evict the victim and take your home"BEWARE". We wre lucky they only got $2865.00. If you have a problem making your payment call keep your home california 0r hope.