Complaint Review: Tropical Grand Vacations

I was telephoned early one morning and was unfortunately vulnerable. I purchased accommodation packages as I was planning a trip to the USA anyway. There was a 30 day cooling off period. The material did not arrive in Australia within that 30 days.
I e-mailed them saying that I wanted to cancel, but got no response. I contacted my credit card company and disputed the payment. I was to send the accom. vouchers back to the USA. My father became critically ill during this time and subsequently passed away. I did not manage to get my paperwork back within a reasonable time frame and the payment was allowed through. I have since tried to contact the company but to no avail. No response to e-mails and the telephone is not answered. International directory does not have this company listed at the FLorida address. Has anyone got their money back from these people?

Kilston
DALYSTON
Australia