Complaint Review: Tropical Sails

Tropical Sails, owned by Daniel Oppliger, advertised a Transit of Venus tour in its brochure for four nights with three breakfasts, a Luau, porterage, taxes and an event shirt for $469 per person double occupancy and $769 single occupancy at the Royal Lahaina Resort in Maui, Hawaii. The transit was on June 6, 2012.

I signed up for the single occupancy for $769 for four nights with the Luau, taxes and event shirt only to discover that Dan had the hotel charge my credit card for $921.69. And I never got the event shirt promised. I never authorized Dan to have the hotel charge my card, only to have Tropical Sails charge my card and only for the $769. I was overcharged and cheated by Daniel Oppliger who earned a hefty commission from the hotel.

I asked Daniel Oppliger to refund me the $152.69 overcharge in an email and got this email response:

"Phillip,
You are Royal Lahaina's client, not ours. Please direct your concerns to them and do not contact me again. You have wasted enough of our time and we should bill you for reservation and other services provided. Thank you.
Regards,
Daniel F Oppliger
Tropical Sails Corp
18189 W Weatherby Dr
Surprise, AZ 85374-7315"

I was not Royal Lahaina's client but Tropical Sails and I never made my reservation with Royal Lahaina. I had not heard of Royal Lahaina before dealing with Tropical Sails. Daniel Oppliger is a cheat and a scam artist as you can see from his response above. He had the hotel charge me $921.69 for the four nights that he advertised for $769. Daniel Oppliger is a crook.

Considering the hefty commission Daniel Oppliger earned from the hotel he could easily have refunded the $152.69 overcharge but he chose not to do so preferring to cheat me. He is a disreputable businessman and a rouge.

BEWARE OF DANIEL OPPLIGER AND TROPICAL SAILS. DO NOT BOOK YOUR TRAVEL THROUGH THEM - IF YOU DO YOU MAY BE SORRY