Complaint Review: tropicaltours

I called and purchase a vacation package with Jean Claude and was included was 6days 5 nights all incluive with a bonus of 4 days 3 nights in orland with 3 days 2 nights in daytona with either two tickets to ddisney or universal. I repeatly ask if this was my packet and if all of this was included. i was informed yes. long story short after donally recieving my confirmation I called to lock in dates and was told that because i live in florida that I may not take the trip to Orlando . Call what I thought was customer service and spoke to a liar named Chris. He got the phone very aggressively, talking over me, I ask him to please stop talking over me and he hung up. I cried because I was so frustrated and I called back S/w David and he was helpful then David transferred me back to Chris. I asked Chris why did you hang up on me and he told me because I told him to shut up(untrue) I told that was a lie because I don't talk that he said yes you did you basicly told me to shut my mouth. I told him no I ask you to please stop talking over me. I told that I was at dialysis and my pressure is really high because I'm frustrated with this situation and I just want my refund back. He tried offering other trips . I said no after a while of me crying he told to send an email requesting my refund and now I'm still waiting. The worst experience I ever recieved.