Complaint Review: Troy Bilt

Troy-Bilt trimmers require that the valves be readjusted after using 10 hours and every 25 hours afterwards.  This information is not provided on the outside of the box.  This required an individual to take the motor partially apart adjust both the intake and exhaust valves and torque the head back on correctly.  Consumers do not have the knowledge to perform such repair are required to have it done by a professional for approximately $50.00 or more, on a $200.00 piece of equipment.

Called Troy-Bilt at 800-296-6215 explaining to them that normal individuals did not have the equipment or know how to repair nor should consumers be required to pay $50.00 to repair every month if used 4 hours a weekend.  Someone in the back ground told the individual I was talking to to disconnect the phone immediately.  Wouldn't consider Troy-Bilt equipment as a choice of quality.