Complaint Review: Troy's Florest

I ordered and paid for flowers to be delivered. My credit card was charged but the flowers were never delivered.  I called customer service and Kim told me they do not deliver in that area.

I was never given that information via the website when I was ordering.

Kim told me she'd have the manager Rachel process the order and I'd see a refund to my credit card in 3-5 business days.

Six business days passed and no refund. I called customer service again and spoke with Alyssa who said there "was an issue with the system," and she said she'd process my refund...to be posted to my account in another 3-5 business days.

I asked to speak with the manager, but Alyssa refused stating the manager was gone for 2 weeks. I then asked to speak with the person covering for the manager. Alyssa refused, saying there was no one there. 

I requested more information from Alyssa (ID number, manager's contact info) and Alyssa hung up on me.

I called back to speak with Alyssa again, and as soon as I identified myself, SHE HUNG UP ON ME AGAIN.