Complaint Review: Troy's Florist

I ordered an arrangement o be sent to a funeral home for the viewing of a good friend.  Not only were the flowers never delivered, the shop never bothered to call or email and let me know.  Nor did they offer to refund the money until I found out and called them.  Outrageous.  No one should ever consider using this florist.  One last deception -- they claimed online to be in So. Paris, Maine, which is where the funeral home was.  I was trying to support a local business and improve the odds that the flowers would arrive on time.  Turns out they are actually a national company that pretends via tricky search engine deception to be in whatever local area you are looking for.  When I asked for a complementary bouquet to be sent to the widow as an apology for their inexcusable ripoff, they declined.  I hope they go bankrupt in the very near future.