Troy's Florist What they show on web and what you get are not the same - did not send what was paid for. Chenoa Illinois
Perfomed internet search for local florist to send birthday arrangement to a freind. Troy's florist came up in search result in local town.
They are not in the local town!! They pepper the internet leading you to believe that you are ordering direct from them.
I chose an item that was shown and described on their web page through their 800#. I ordered a large clump of bamboo in a planter with stones. Paid for two "upgraded" balloons on plastic sticks (Smiley Face and a festive Happy Birthday).
A CHEAP plant that could be purchased from any big box store for $5.99 in a tin bucket that said Happy Birthday on it was delivered. The upgraded balloons were two mylenar balloons on ribbons - one was a generic Happy Birthday and the other a black over-the-hill Happy Birthday balloon!
An email was sent to my personal account while I was at work saying that they could not locate bamboo and a substitution would be made if I did not contact them within 1/2 hour!
So an arrangement that I paid over $70 for was substituted by a local florist (whose name was not on the card).
Upon contacting the 800# once I recieved a photo of what was sent, I was blamed for not responding to the email and that they reserved the right to substitute (which was not disclosed). They offered me a 10% refund for my inconvenience. I declined. Upon the next call to the 800#, I caught that they answer the phone as "FLORIST" not Troy's Florist!! This time I was transerred to a very rude individual (which I was probably rude as well) and was told nothing could be done as the arrangement was already delivered and the 10% discount was issued.
Not one good thing to say about Troy's Florist - BUYER BEWARE!!