Troys Florist Troys Flowers Poor Service and does not uphold to their promise! Nationwide
You will want to explore all other options before using this service! (Picture below will help understand the issue I am describing! I placed this order and requested that it be delivered on 08/18/2017 for my Fiance as we are to be married on 08/18/18. I specifically chose the arrangement for the following reasons: 1) We will be getting married 08/18/18: This arrangement "supposedly" comes with 18 Roses. 2) Calla Lilies are the flowers (only flowers) that will be used in the wedding - This arrangement comes with 6 Calla Lilies I was contacted by Troy's Florist the morning of the delivery by a representative demanding that I would need to pay an additional $95.00, (on top of the $119.95 +shipping & Tax that was already paid) to have this item delivered as I had ordered it. When I inquired as to why there would be an additional up charge I was told that if I wanted this particular item then I would need to pay the difference (even though it was not listed on the website that there would be that big of a difference) or else my order would be cancelled! The rude rep finally said she would mark it down to just a $35 up charge (Pretty much to try and shut me up). When my Fiance brought the bouquet home I was a bit taken back as to what was promised after paying $179.39 vs what was delivered! (see the picture attached). I ask you all to decide does the picture of what is advertised look comparable to what was actually delivered? I think not. Troy's Florist tells me that was delivered was of "equal value" - That is a load of crap. When I complained they stated they could give me a refund of $12.00 and they are trying to tell me that this is 10% of what was charged! Crap service and crap people!