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  • Report:  #1282694

Complaint Review: Tru Belleza

Tru Belleza Lying Thieves Greenville South Carolina

  • Reported By:
    Sharon — Windsor Ontario Canada
  • Submitted:
    Wed, January 27, 2016
  • Updated:
    Wed, January 27, 2016
  • Tru Belleza
    120 Smith Hines Rd
    Greenville, South Carolina
    USA
  • Phone:
    905-581-5576
  • Category:

On Saturday January 24 2016 my husband placed an order for what he thought was a Free Trial. Later in the afternoon of the same day I was checking statements and saw 2 pending transactions for said Free Trial. I then read the terms and conditions because I knew my husband had not and immediately sent an e-mail to support at Tru Belleza telling them to cancel that order.

They responded and said that the order was already processed and being sent out that day.(Lying Thieves) Then they told me that $99.95 for each bottle would be charged to my credit card for each of the trial bottles but that they would cancel any further shipments.

 Today is Tuesday Jan 26 2016 and I just recieved an e-mail telling me my order has been packaged and shipped . So if the order was was packaged and shipped Sat how could the same order be packaged and shipped today. I have kept all e-mails between them and myself. I  will be sending any product that does arrive back but I am not paying 100.00 dollars each for any cream. I will cancel my credit card first. So anyone thinking you are getting a free trial is sorely mistaken . And isn't there some sort of law that says the purchaser has so many hours to cancel this order?

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