Complaint Review: Truckaddons

I ordered a tonneau cover for my F-150 online and after waiting a month for the delivery I contacted them via their 'Contact Us' website e-mail system and their response was "We don't carry the cover you ordered". I then called them and customer service said "Oh sorry...they should have told you that" using the term 'they' like it was another company.

So I am very unhappy about the service but oh well...move on and I brought my truck to Ford and had a cover installed. About a month later I arrive home and there are two boxes in driveway. I checked out the shipping papers and it was a tonneau cover from Truckaddons and my credit card was charged $839 dollars. To make a very long story short after dozens of e-mails and phone calls the credit card company said they could not stop payment because I received the goods I ordered. So I had to pay $400 to ship the cover back to Truckaddons to get credit.

I shipped the product back and got a signature that they received it. I waited weeks for them to credit me but nothing. Again dozens of phone calls and e-mails to the credit card company and Truckaddons and finally the credit card company did a chargeback for the $839 but I am out $400 for shipping. They flat out lied to me over and over saying your credit will show up in a few days....they never credited my account. They are liars and crooks....don't order from them or you will be sorry.