TruDerm Ageless Eyes and Luminary Skin Care Overcharged Sample Shipping and Charged for Product I Did Not Order California
Maybe I am crazy, but I thought that these samples(shipping charges only)were the new products created by Joanna Gaines. They arrived promptly about 2 weeks ago and while looking at my checking account on line, found that I had been charged shipping twice(even thugh the two products came in the same box)and a third time for $1.95.
Now I see that I have been charged $93.79 on September 14th for a product I did not request. I called 1-800995-7145 and spoke with a young lady I could hardly understand. Told her I did not order, had been charged 3 times for sample shipping and that I did not want the product and please cancel. She tried to offer it for $64, told her no and to refund my checking.
She said after the trial offer of 30 days you are sent the product and charged $93.79. Informed her that I had not had the samples for 30 days and again please cancel the order. I was assured that it would be taken care of and order cancelled. I am supposed to receive an email so we will see what happens. If Joanna Gaines is behind this product, she should be aware that customers are being ripped off!!! Won't take any more "free" samples again because it ALWAYS turns out badly.