Complaint Review: True Homes USA Monroe NC

True Homes installed an absolutely useless lawn. They put fescue sod (known as a northeast grass) right over clay and rocks. No topsoil, lime, fertilizer etc. Unfortunately I live in hot and humid Lancaster South Carolina. It was destined to fail and it did. Bermuda or zoysia sod is what should have been installed along with a good base. I have had *six* neighbors in a row all pay thousands to have their lawns re-done. None of them have fescue any longer.

The lawns barely make it through one summer before they start to fail. Some even sooner. Every lawn they have installed this way on our street looks like hell, and there are many more homes on other streets in this development with the same issue. I contacted them and received no response. After waiting two weeks I put a sign in my yard that says “Another Bad Lawn by True Homes.” Two days later I got a nasty response.

I am being threatened with a defamation lawsuit, and was told if they find so much as one individual that does not buy a home from them based on my sign… they reserve the right to collect damages. Not only was the lawn a complete failure… TH continues to this day to do the same thing. One of TH slogans is as follows…. “We are proud to serve customers as if they are our family members and friends.” Apparently not. Do they stand behind their work?

Once again… apparently not. They were all smiles and handshakes when I was writing checks. Imagine getting sued for telling the truth. Is this the kind of builder you want to give your money to?