Complaint Review: TrueBuild Credit - Corporate Credit Network TRUSTED BUSINESS | Verified™ Safe …businesses you can trust. A leader in business credit industry. TrueBuild credit benefits business with credit approvals using the TrueBuild program without personal guarantees. 100% customer satisfaction and money back guarantee. TrueBuild Credit gets credit & financing for businesses.

Number one is that you have not pointed out specifically what Truebuild/CCN offered that they did not deliver. You are merely complaining. Because I have used the program, I know they deliver exactly what they offer because their member page is only slightly different from the page EVERYONE READING THIS REPORT CAN GO READ explaining what it is they offer at each level of credit building. Layer 1 on the advertising page is explained, on Layer 1 on the member page shows the companies you are to start accounts with. Each company is described, a web site is provided, and their requirements are listed before you click their application link. I can be VERY specific when making a point...

You are claiming I am not being truthful, but I've said nothing that can even be rationalized as a lie. Everything I've said can be verified. What YOU have said, on the other hand, is vague, and seems like childish complaining.

You're also claiming the company is the one blaming the consumer. Nooo... this is a CONSUMER blaming another CONSUMER because I can infer by your writing that you lack basic communication skills, and so it leads me to believe you did not understand the ridiculously simple (and cheap) program offered by Corporate Credit Network- which, by the way, includes a monthly D&B/Paydex credit report, and advice on how to continue building or improve your credit score.

It's one thing to say you didn't have the capacity to comprehend the program, and it's another to say the company ran a scam on you. I would REALLY like to see those emails you talk about. I would also like to contact the representatives you spoke to so I can hear THEIR version of the story- given that I'm a paying customer. I can tell you the names of every representative I have spoken to since my inception into the program, as I have documented every conversation. This is because I, like you, am a consumer and would like to protect my investment. But being a foolish consumer DOES account for a majority of complaints BY consumers... my business is to make smart consumers out of those who have been ripped off, but the majority of my work is EDUCATING the consumer- not going after the vendor... now you can say I prey on those who have been ripped off :/

First and foremost I would like to thank "Ripoff Report" for affording CONSUMERS as myself the opportunity to exercise our First Amendment rights and speak of our consumer experiences. Now it is time to address the author of the recent rebuttal to my report that titled "True Build Credit/The Corporate Credit Network BUSINESS is a SCAM".

Everything I stated in my first report is regarding MY experience with True Build Credit. I want to reiterate that I did indeed have a horrible experience with this company. And I have proof of email correspondence to prove my claims. 

The fact of the matter is, I read the companies website, I liked what I saw and I signed up for services. However, when it came time for services to be rendered it was something totally different from what I was told I would received. Any individual working for a company serves as a representative for that company. Whether that individual is in sales, administration, clerical or maintenance it makes no difference. If you are rendering services on behalf of the company the individual as well as the company are liable for the services offered (good or bad). Don't be upset and put blame on the consumer because TRUE BUILD CREDIT failed horribly to offer the services that it advertised through its website and representatives. I stand by what I said. True Build Credit advertises one thing on their website and through their representative yet the service was different. Is this a new form of getting business? Tell people what they want to hear, make false promises, and if they are dissatisfied with your services bash and harass them.

I've worked in customer service for over 11 years, worked with my families business for 7 years, and now I've been running my own business for 7 months. From my experience I've learned to NEVER put the blame on the customer. I've also learned that "you can't please everyone" but I made it MY company's goal to make sure that every customer is satisfied. For this reason I'm still in business. Matter of fact I just had my Grand Opening and I'm my business is doing great. True Build Credit did not make me and it can't break me. When speaking make sure you speak the truth. Don't add your two cents to make yourself or your business look good. Please remember that threats don't scare me. 

After being threatened with a lawsuit of defamation and enduring harassment by a clearly unprofessional representative I did receive a refund. 

Please EVERYONE reading this do your research before receiving services from a company, ask questions, and don't be afraid to voice your concerns and dissatisfaction. 

Again, thank you "Ripoff Report"

Hello,

I am writing because I've noticed there are some reports on companies for which the consumer really needs to take some responsibility. From reading the report, it is apparent this lady didn't understand how the program works. Let me take her statements point by point:

1- " They target Entrepreneur  with no business credit with promises of
obtaining business credit without using your personal information"

- It is only common sense that if a company is advertising a way to BUILD corporate credit, it will target customers with no business credit. Furthermore, it is common sense that if you need a program like this, one can assume you don't have good personal credit, or are interested in obtaining business credit without using your personal information.

2- " I spoke to 3 representatives. ALL 3 claimed something different but
their main claim was that I would have to get an account with one of
their vendors."

- These were most likely their salesmen. It is true you can get three different prices from three different salesmen, but that is true for many commission based sales. In the end you WILL get what Truecredit promises- if you follow the program. You MUST also not rely on salesmen for what the program offers- especially since they have a website which explains every step in detail.

3- "Once I' approved for the account I could business ANYTHING I want with no purchase requirements."

- How does this even make sense??? Sure, you DON'T have to purchase, but if you don't make purchases, you can't build credit!!!

4- "However, once True Build Credit got my money they claimed that they will
give me a list of vendors and I would have to call apply for a
account/invoice."

- I'm sure you DID receive a list! You should have been given a password, logged onto their website, and applied at Layer 1 companies... BUT ONLY AFTER completing your initial requirements like being searchable on the internet, 411, and other minor requirements. Did you complete this step???

5- "In some cases I would be REQUIRED to pay up front."

- The requirements are vendor specific. If you don't want to make purchases by paying up front, DON'T SIGN UP WITH THAT VENDOR!!! SIMPLE!!! You are only required to use 5 vendors from Layer 1. You'd be lying if you say you couldn't find 5 who would give you a Net 30 account instantly! I have invoices proving you are either wrong, or just don't get it!

6- "And that I had to choose a product of $50 or more."

- YES! How else are you going to build credit??? You are supposed to start a Net 30 account for $50 or more with 5 or more vendors. It's not rocket science! That's around $250 per month for 3 months to establish an 80 Paydex score (equivalent of 800 personal FICO)!

7- "They claimed that a representative would be assigned to my case but I
could never get in contact with him. My calls always went to voice mail."

- Some representatives are condescending a*holes. My first one was. Guess what I did? I called the admin office, and was reassigned! It took 5 minutes!

8- " I spoke to my rep ONCE and was not please and became convinced that their service was not for me."

- When you pay for something, you either say "ehhh... I don't like it... waaahhh" and ask for your money back, or you demand what you paid for (like I did). In any case, CCN/Truebuild guarantees satisfaction, and they WILL give you what you want if you just ask.

10- "Now they claim they don't give refunds."

- Ehhh... not true. They bend over backwards to accommodate their clients. Maybe you just need to try a little harder.

11- "This company is a BIG SCAM."

- Not at all. You didn't know what you were paying for, and you didn't know how to use the program. You also don't know how to get them to do what it is they're supposed to do. Maybe there is a lack of communication from both you and the company, but it is not a scam.

12- "They fed off your desire to want to build credit for your business."

- Again, how would they advertise credit building and not feed off your desire to want to build credit for your business? If you run a business, you feed off the desires of your customers... otherwise you run a terrible business...

A GOOD business understands the importance of customer satisfaction. True Build Credit has proven that its clients interest is of the most importance when delivering services. I was very unpleased for several reason. However the True Build Credit has vowed that no customer is left unsatisfied. True Build Credit is NOT a SCAM. As soon as the exec's found out about my dissatisfaction things were made right. At the end of the day I received EXACTLY what I sought and MORE!!!