Complaint Review: Truecredit Subsidiary Of Transunion

Subscribed to Truecredit for the service of being alerted if any changes good or bad on my credit report occured for any of the (3) big bureaus. Since I had already submitted for correction of errors to all 3, I was awaiting updates so I could proceed with a loan.

Began hearing back from the bureaus of updated information yet my "weekly alert" said no changes. I called & pointed out that one of the bureaus who made major changes was Transunion. (Truecredit is a subsidiary of Transunion.)

I was told Transunion didn't submit their weekly update. I asked what I was paying Transunion for if they were not following through on their part of the obligation. I then asked for a refund, was told no. I then asked if contacting the Better Business Bureau was the only way to get one? To which representative Aleanzra Aro replied, "Yes".

I now see there are over 100 complaints of this company listed to the Better Business Bureau.

Shelly
Salt Lake City, Utah
U.S.A.