Complaint Review: TruGenix - E Curves - Ultralife Fitness

TruGenix offers a free trial hoddia diet pill for only the cost of shipping. Sounds great right? Well not only when you give them your information do they put you on a recuuring payment plan (which is pretty typical) they bill you for a diet program that you cannot even access.

I called to cancel my reccurring payment (which i was a few days too late) they not only told me i could not return the unopened untouched product for "tampering" reasons....(bull) they told me i had been cancelled and would be charged for nothing more!

A week later there is another charge from another company name on my credit card statement (E CURVES) but with the same phone number. So i called it to figure out what was going on.

Here i found out that when you agree to pay the $6 for shipping you are not only agreeing to the recurring payments you are agreeing to subscribe to a diet and excercise website that is $30 per month. I recieved NO information on this website and was issued NO username or password...though you needed on to access the site. And recieved NO paperwork of any kind along with my product (when asked why to a supervisor "Desire" the response was "I do not need to remind you of what you already agreed to"

So here i am having NO knowledge that i have purchased access to this website....and even if i did i had not been issued a user name or password to access the site. They will not refund me the $30, i was not allowed to speak to anyone about the supervisor, i was given a P.O box as an adreess, there was no other phone number or any email address that i could use to contact anyone else. And i did not find out my username and password until i called to find out what i had been charged for!!!

Then i asked to cancel the fitness program and they said they could not do it over the phone i had to go do it on line because it was a different company!!! I didnt order anything from the different company...how did they get my billing information???

No only was i lied to by "trisha" and told that i was all cancelled up and nothing would be charged to my account, i was charged for something ELSE i could NOT return(and had no knowlege of in the first place) but when i spoke to "Desire" she was rude, hung up on me several times, would not answer my questions truthfully, would not give me any other information about how to contact someone above here, when i asked her questions she woud reply with "WHY?" and would not answer them, when i asked her to repeat my username and password, she refused, told me that she did not have to remind me of what i had ALREADY agreed to. ultimatly leading to her hanging up on me. Real professional huh?

So now i am going to write to the P.O Box that i was given and see if i can get a response.

ULTRALIFE FITNESS INC.
P.O Box 9568
S Jordan, UTAH 84095

pissed
Mansfield, Vermont
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.