Trugreen ChemLawn, Ripoff Bait and Switch $29.95 Spring Treatment Jacksonville Florida
Company advertised a $29.95 Spring treatment, at which time they would do an analysis and (presumably) provide a quote for the summer, fall and winter treatments.
On the call to them, the fellow says he knows my area and it needs monthly treatment, at $47/month. So I set up the spring treatment for Friday, and figure I will decide whether to continue or not on a monthly basis after that.
Later that day, I get a 'confirmation' call from Trugreen, saying I agreed to one treatment at $29.95, then monthly at $47/month.
I say no, I wish to get the advertised $29.95 special, and then will decide if I want to continue.
Nope says she, you only get the $29.95 special IF you agree to continue at $47/month.
She sounded like she was going to give me an annual price... but I interupted to say that I don't see anything on their ad about a requirement to sign up for ongoing service to get the special. I cancelled immeadiately. I certainly don't want to do business with a company pulling this kind of nonsense.
After reviewing their ad and the small print, there is NOTHING on it regarding ongoing treatment to qualify for this one time special.
D
St. Augustine, Florida
U.S.A.
1 Updates & Rebuttals
Jason
Portage,Michigan,
U.S.A.
Your lucky thats all that happened
#2UPDATE EX-employee responds
Sat, March 26, 2005
I don't mean to sound harsh, but I used to work for TruGreen Chemlawn. I worked there as one of the telemarketers who call you and harrass you nightly asking for your money.
TruGreen will tell you they have a money back guarantee on everything they do, however it is only if you sign up for at least four treatments a year.
The bad thing is although I am an honest person and it took me a while to realize their practices. Many people got screwed out of their money. TruGreen will set up an appointment to come to your hom and give you suggestions on your lawn and foliage. However since the people that actually come out and do it are in a different department never do the sales rep has no control over that.
There are numerous time where TruGreen will say they were out, charge you for that service and leave a bill and scribbles on a note in the door, but thet never did a thing.
Were I work now I am a regional property manager, and we used TruGreen before I arrived here with many problems. I can assure you or anyone for that matter if your going to use TruGreen be prepared to throw your money away. They throw their name around and the size of their company stating they got this big for a reason. The reason they get that big which noone knows is because they buy all the little companies whenever they get the chance to avoid competion who actually does the work. We work with a small company here in MI and they do a wonderful job. I would always recommend going with a small company and never signing a contract.