Complaint Review:
TruGreen
TruGreen promises a healthy lawn. I guess it would be a healthy lawn if I could get some
customer service.
Do not use this
company if you want ANY customer service.
I paid in full on 4/13 and received no call to schedule my first
service. An automated letter came in the
mail on 4/16 stating that "Your specialist will be visiting your property
to perform the service you requested."
Oh yeah? When? No date anywhere. I had to call back 11 days later, and
stressed for someone to call me to schedule my Ifirst lawn analysis. I stressed, again, for it to be on a Tues/Thurs
morning. Why did I have to call them
back to get someone to contact me? I
guess because they already had my money.
Well, the next day very next day (Thursday), surprise surprise, I received an automated message on my
home phone that my first service (where they analyze the lawn and explain the tailored plan) would be the next day (Friday). Who does that? When you call the local office number, it
asks you to press 1 for residential or 2 for business. If you press 1, it sends you to an office in
Houston. Clearly they don't care about
residences. You must press 2 to get anyone
from the branch to speak to you.
As a
new (now ex) client, POOR customer service.
BEWARE! Only use if you don't
like speaking to people or knowing what they do.