Complaint Review: TRUST BENEFITS

EDitor's UPDATED info 2-20-04: Rip-off Report is still receiving complaints that they are not receiving the refunds as promised. Rip-off Report has been in contact with the Company and has made them aware of these issues. They have assured us that refunds are being given to those who are providing them with all the correct contact information requested by them. They have also provided confirmation/proof of over 2,600 refunds to date, on a spreadsheet, and Rip-off Report staff called and verified more than a dozen consumers at random, all very angry & outraged, but, they all did get their refund. The company again apologized for the delay and reported that credit to your account could take as long as 4-5 days. As we understand it, this company only does the processing for all the other companies, so they are at the mercy of those companies funds, further delaying your refund.

Rip-off Report is hoping they will live up to what they have promised, we think they will, ..we'll see. Rip-off Report will continue to investigate more into this situation, and we will eventually post an UPDATE to the main Report at this web address: https://www.ripoffreport.com/view.asp?id=76605

Please be patient, we can only tell you what they are telling us.

ED Magedson
EDitor@RipoffReport.com
badbusinessbureau.com

CLICK HERE to see how Trust Benefits contacted Rip-off Report, stating they will give REFUNDS to unsatisfied customers.


Some time in November of 2003 I was contacted by Trust Benefits and told I was eliible for a credit card with a $2000.00 credit limit. All I had to pay was a 1 time payment of $299.00 and the card would be sent to me by FEDEX with in 10 business days of the company taking out the money.

So I agreed and somewhere between Decenber1,2003 and December8,2003 the money was taken out.I then waited about 20 buisness days and called the number that the man named Tim gave me.

When I first talked to Tim he put me on with a verification officer named Ms. Gold she got my information and gave me a FEDEX controll number. When I called and asked for Tim or Ms.Gold I was told there was no one there by that name.

The lady on the phone helped me and when I asked her for a tracking number she said I would have to wait 30 business days for that and if my package was not there within 30 business from the day my money was taken out to call back and I could get a number then.

So again I waited and called. I was given the run around the computrs where down or it had not been enough time for me to get a tracking number. When I talked to the lady this time and expressed my concern for my card I was told not to worry I would have it in a couple of days.

After a month and a half I got my package and no card. When I called and asked why I was told I would get my application in 10 days and to fill it out and fax or mail it back. They did it this way to pervent identity theft.

I called several times to ask where my credit card application was and was told it was on the way I should be getting it anyday. On February 28,2004 I talked to a supervisor and was told it was mailed out an January 22,2004 and I should have it.

When I told her I never got it and wanted my money back I was told they don't give refunds. I was never told that before and was upset. She told me she would remail me one and I should have it by March 8,2004.

I never received it and tried to call and the number was no longer in service. Needless to say they have my money and I have nothing. I work very hard for my money 45 to 55 hrs aweek. Things like this should not happen to anyone and I would like to have my money back.

The package I received in the mail had a bunch of things in it I never asked for nor would I ever use. I want my MONEY BACK!

Anita
Springville, Alabama
U.S.A.

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.