TSCshops.com LightingSquad.com Misrepresented Chandelier, Requested Return and Refund October 2014-still NO refund $619.65 Ontario California
October 2014 ordered an advertised Tomia chandelier crystal and chrome. Received the chandelier and it was not crystal-it was glass. Called the company as soon as I opened the box and requested a return and refund.
It took ten days to get a return label. I sent the chandelier back. I have called and called requesting refund. Was told multiple times that the refund had been issued and I still do not have my money back.
I have three emails that state the refund has been issued and will be 1-5 business days before it reaches my account. No actual refund receipt. I have filed a complaint with the BBB and still NO refund. The owner of the business is a man named Tony Cheng. My next step will be to try to find someone in California who can investigate this company.
Nobody in their customer service department seems to know what is going on. They will not divulge any company information. There are no corporate offices. It is an absolute train wreck trying to figure out how to resolve and meantime, they have stolen my money.