Complaint Review: TSYS Merchant Solutions

I was "sold" two accounts from our local rep for ONE company.  The premise was that it would save us money since we handled phone and in person sales.  Getting different rates for the different types of transactions.  Sounds good, right?  

Unfortunately our fees went out of control. They more than doubled.  The fees were more than the transaction rates.  When we called we were told that was the rates and that was it.  

So, I terminated the contract.  Now they are charging TWO termination fees.  over 8 years of excessive fees were not enough.  When I called to ask for them to reconsider, I was treated with disdain and when I asked to be transferred to a complaint resolution department, I was told there isn't one.  

I asked to see their copy of the contract because I do not see those fees in mine.  No copies yet.

I wrote to them on their website.  I filed with the BBB and have already written on two websites about them.

Buyer beware!