Tuffy Auto Center ripoff, didnt fix the problem the first time brought it back then charged another 400. for the problem that should have been fixed the first time New Port Richey Florida
we have a 2001 kia sportage that had a engine service light come on, the tachometer wouldnt move and the cat- converter was red hot,engine shut off.
took the sportage to tuffy,we wanted a diagnostic run on the car to see what is wrong. they said they found the problem changed plugs and wires and 2 coil packs, charged 633.00 and said that was the problem and we wont be on the side of the road again. also they rotatated our tires and fuel induction and told us we needed pads. we did not ask for this, only to find out what was causing the problem.
well here we go again! sept 1 2006 the car wouldnt start we had to have it towed to them .they said that it was the timing belt and it will be 386.00 more dollars.this was the 3rd time we had told them about the problem we had ,after they supposengly fixed it the first time.if they went over the car the first time to find the problem they would have found the the timing belt needed to be replaced but they didnt check that,so now they are charging us more money for their mistake!!
i dont think that it is fair business. how they can get away with this.i feel like we got a big fat rip off and a 633.00 oil change.they sure didnt fix the problem other wise the light wouldnt have come back on and started all over again.
Julie
new port richey, Florida
U.S.A.
1 Updates & Rebuttals
Robert
Jacksonville,Florida,
U.S.A.
This is as easy as it gets
#2Consumer Comment
Sat, September 02, 2006
The ONLY reason a catalytic converter goes bad, is because the engine does not run properly.
The first thing to do is a tune-up. They did that. You don't give ant indication of the time involved between the tune-up, and the timing belt swap, but it really does not matter.
The brakes were done because that's a safety issue. You could have told them no, but they would have made you tow the vehicle out. Florida Laws allow this.
As for the timing belt, you give no indication of mileage on the truck, but I'll assume it's over 105K. Without removing the timing covers, they would not be able to see the belt. They should have gone by the mileage, but I guess they figured they were emptying your purse with the actual cause of the complaint. A timing belt will not cause the problems you originally took it there for.
I'll sum it up for you:
"Cats" overheating-tune engine-done
Brakes bad-safety issue(Fl Law)-done(could have refused)
Engine won't run-timing belt replacement-done
You're lucky the valves didn't get bent if the belt actually broke. It probably jumped a tooth.