Complaint Review: Tuffy auto repair

I took my car in 10/2021 to have a vibration on the passenger side fixed. Kevin the manager told me I needed brakes and rotors $400 upon getting my vehicle the vibration was not fixed.

Kevin the manager had me bring the car back when he had a technician evaluate the car he the told me I needed a cv axle motor mounts and a handful of other things totaling $1200 I received my vehicle back at the close of business and the vibration was not fixed.

The next day I called and was told a borage of stories that Kevin is in the hospital for covid after continuing to call days later was told Kevin died and to bring in my car. They replaced the cv axle they originally replaced saying it had a defect at no charge to me. Well that didn't fix the issue and the my cv axle seals started to leak transmission fluid went back they fixed that but didn't fix the vibration.

After contacting the store and mangers several times who said they just bought tuffy and was short technicians. Now we are in February of 2022 the manager told me I needed shocks a new trans axle seal new front tires (even tho the ones on the car were 3 months old) and whiper blades TO FIX THE VIBRATION and it would cost $1400 and happily got me financing through snap finance like the last repair.

No shock it didn't fix the vibration and taking back several times to be told the vibration was from my car seat foam was thin and I needed a car seat I SAID NO! I requested the manager now of mavis to come with me on a test drive to show the vibration I was talking about and he did within minutes he stated YOUR TORQUE CONVERTER IS GOING BAD you need a transmission shop we don't do transmissions.

So why do all these unnecessary repairs? He had no answer. I filed a fraud investigation with snap finance and now after talking with mavis corp and regional manager joe I was told they are not responsible for tuffy auto repairs ok what about the $1400 you did in February of 2022 oh you waited too long(I've been in the store complaining) but we can give you a good deal on a used transmission for $2000 and finance it for you dejavu all over again.

I've contacted the state of Florida filed a complaint also with the bbb and have called the local news. I received a phone call from Joe threatening me that I could be sued and so could the local news. I thought for a minute tuffy was the problem clearly mavis is in the same predatory fraud.