Complaint Review: Tune Up Software International

I ordered this comanys product from the internet as well as there cd on 10/14/04. i got the product from internet but never recieved the cd even after numrous emails and was told buy one of them that they were going to send it free of charge when i asked them to clarify it they gave me retarded answer (which is below)that i should sit back and say duh ok. below are all the email transactions ever since...Just last week to today they will not answer my emails..They have a lousy support team that are liars and morons as well..

Dear Mark,

Thank you for your e-mail.

The CD that you purchased with your order 760**** will be resent within the next two business days. Please allow 12 mailing days for delivery and contact us again if you do not receive it within that time. Thank you for your patience.

Sincerely,

Tabitha
Your element 5 team

Still have'nt recieved anything and it is more than 12 mailing days...Please help me..

Subj: Re: Ordered but did not receive CD on Demand - Refno: 7600566
Date: 1/19/2005 2:53:28 AM Pacific Standard Time
From: support@us.element5.com
To:
Sent from the Internet (Details)

Dear Mark,

Thank you for your e-mail.

The CD that you purchased with your order 7600566 will be resent within the next two business days. Please allow 12 mailing days for delivery and contact us again if you do not receive it within that time. Thank you for your patience.

Sincerely,

Tabitha
Your element 5 team

element 5 - a digital river company
element5.com
Customer service: esd.element5.com/ccc

Original Message Follows:

REF ID: 7600566
eMail:
Phone: 1-410-287-8674
Message:
i have purchased your product tune up utilities 2004 sometime back form online and i paid for a cd as well but have yet to receive the cd..please update me on the cd request as it would be greatly appreciated....my info is as follwed::
Mark

Order#7600566 Product#532566 Purchased 10/14/2004
So either send me my product

Still have not received the CD..2/20/05

In a message dated 2/21/2005 1:23:39 PM Pacific Standard Time, support@us.element5.com writes:
We apologize that you did not receive your backup CD by postal mail. We would be happy to send you a replacement CD free-of-charge. Simply confirm that the shipping address below is correct

Mark

I have allready paid for the CD..Do you mean you are going to send me the CD and my money back?.
Yes the address is correct..
Note::i have been waiting for the CD since october. so why would it be a replacement? just trying to understand not trying to be a bother..Thank you mark..

In a message dated 2/22/2005 10:25:50 AM Pacific Standard Time, support@us.element5.com writes:
In a message dated 2/21/2005 1:23:39 PM Pacific Standard Time,
support@us.element5.com writes:

We apologize that you did not receive your backup CD by postal mail. We would be happy to send you a replacement CD free-of-charge. Simply confirm that the shipping address below is correct

Mark

I have allready paid for the CD..Do you mean you are going to send me the CD
and my money back?.
Yes the address is correct..
Note::i have been waiting for the CD since october. so why would it be a
replacement? just trying to understand not trying to be a bother..Thank you ma
rk..

Again!!! Clarify free-of-charge....

In a message dated 2/22/2005 10:37:45 AM Pacific Standard Time, Fia gahmeesue writes:

We apologize that you did not receive your backup CD by postal mail. We would be happy to send you a replacement CD free-of-charge. Simply confirm that the shipping address below is correct

HELLO????
READ BELOW!!!!

Mark

I have allready paid for the CD..Do you mean you are going to send me the CD and my money back?.
Yes the address is correct..
Note::i have been waiting for the CD since october. so why would it be a replacement? just trying to understand not trying to be a bother..Thank you mark..
Please do let us know if you have any further questions or concerns.

Sincerely,

John
Your element 5 team=====HERES MY QUESTION !!!!


HELLO!!!!!!!! ANYBODY HOME??????

Again!!! Clarify free-of-charge....

Now that is B/S .You must have alot of stupid customers that fall for a line like that.How in the WORLD would i be charged for a 2nd send out when you never sent out the first..If your gonna tell people B/S then at least say something half smart..Just send the CD!!!!..SINCE I HAVE BEEN WAITING FROM OCTOBER 2004....Lousy answer..

Subj: Re: Ordered but did not receive CD on Demand - Refno: 7600566
Date: 3/1/2005 5:44:37 PM Pacific Standard Time
From:
To: support@us.element5.com

When should i expect nothing so i when i can re email you guys again???

Subj: Fwd: Ordered but did not receive CD on Demand - Refno: 7600566
Date: 3/2/2005 5:43:33 PM Pacific Standard Time
From:
To: support@us.element5.com

In a message dated 3/1/2005 5:44:37 PM Pacific Standard Time, Fia gahmeesue writes:

When should i expect nothing so i when i can re email you guys again???

Forwarded Message:
Subj: Re: Ordered but did not receive CD on Demand - Refno: 7600566
Date: 3/1/2005 5:44:37 PM Pacific Standard Time
From:
To: support@us.element5.com

When should i expect nothing so i when i can re email you guys again???

Mark
Northeast, Maryland
U.S.A.

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